A Company That Measures the Time It Takes to Process

question 31

Multiple Choice

A company that measures the time it takes to process a phone call, tabulates the results of customer surveys, and tracks the number of user complains has a _______________ perspective.

• A) learning and growth
• B) customer
• C) financial
• D) business process

---

Definitions:

Present Amount

The present value of an anticipated amount of money or series of cash flows, assessed by a predetermined rate of return.

Interest Rate

The percentage at which interest is paid by a borrower for the use of money that they borrow from a lender.

Received

Pertains to the act of acquiring or getting something from another party.

Repay

To make a payment back to a lender or party from whom one has borrowed money or to whom one owes money.