Implementing a New E-Business Application, Such as Customer Relationship Management

question 22

Multiple Choice

Implementing a new e-business application, such as customer relationship management might involve:

• A) Developing a change action plan
• B) Assigning selected managers as change sponsors
• C) Developing employee change teams
• D) All of the choices are correct.

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Definitions:

Self-Report

A method of gathering data where individuals provide information about themselves, often used in surveys and questionnaires.

Scientific Method

A systematic and logical approach to discovering how things in the universe work, involving observation, hypothesis formation, experimentation, and conclusion.

Experiment

A scientific procedure undertaken to make a discovery, test a hypothesis, or demonstrate a known fact.

Dependent Variable

In an experiment, the variable that is measured to determine how it was affected by the manipulation of the independent variable.