Implementing a New E-Business Application, Such as Customer Relationship Management

question 22

Multiple Choice

Implementing a new e-business application, such as customer relationship management might involve:

• A) Developing a change action plan
• B) Assigning selected managers as change sponsors
• C) Developing employee change teams
• D) All of the choices are correct.

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Definitions:

Product Life Cycle

The stages through which a product goes, from its inception and introduction to the market, through growth and maturity, and eventually to decline.

Adolescence

A developmental stage between childhood and adulthood characterized by physical, psychological, and social changes.

Aluminum Manufacturer

A company engaged in the production and distribution of aluminum products, often involving the extraction and refinement of bauxite ore, as well as the casting and rolling of aluminum.

Insurance Company

A financial institution that provides a range of insurance policies to protect individuals and businesses against risk and financial loss.