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According to the Real World Case, the Bryan Cave law firm had difficulty billing its real estate customers because:
Advertising
The nonpersonal communication of information paid for by an identified sponsor, for example, an individual or an organization.
Electronic Collection
The process of collecting payments, debts, or other obligations electronically, via online transactions or electronic payment systems.
Business Cards
Small cards containing professional contact information that are exchanged in business contexts to facilitate networking and communication.
Cognitive Dissonance
The psychological discomfort experienced by an individual when holding two or more conflicting beliefs, values, or ideas, often leading to a change in attitude or behavior.
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