Refer to IT's About Business 11

question 74

Multiple Choice

Refer to IT's About Business 11.2 - An Instantaneous CRM Effort: Which of the following is true?

• A) Organizations can ignore social media.
• B) Organizations only need to be followed on Tweeter to be effective.
• C) An organization has to act on posts about itself on Tweeter and Facebook.
• D) Tweeter is the only way to monitor customer experiences
• E) Organizations can put up a Facebook fan page and customers will flock to it.

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Definitions:

Adolescence

The transitional stage from childhood to adulthood, characterized by physical, psychological, and social changes.

Delay of Gratification

The voluntary postponement of an immediate reward in anticipation of a later, potentially more valued reward.

Role Confusion

A situation in which an individual lacks clarity about the expectations of their role within a particular context, leading to uncertainty and conflict.

Erikson

Refers to Erik Erikson, a developmental psychologist known for his theory on the psychosocial development of human beings.