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Refer to IT's About Business 11.3- Refining the Call Center: The case discusses research that indicates that pairing callers to the call center with like-minded representatives can result in benefits. Which of the following is not one of the benefits?
Regulated
Controlled or governed according to rules or principles, often by a governmental body to ensure fairness, safety, or efficiency.
Communications Decency Act
A section of the Telecommunications Act of 1996 aimed at regulating pornographic material on the internet, with significant portions later declared unconstitutional.
Indecent
Offensive, inappropriate, or not conforming to accepted standards of morality and decency.
Sexual Material
Content that depicts or discusses sexual behavior in a manner that is intended to stimulate erotic rather than aesthetic or emotional feelings.
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