Operational CRM Systems Support the Front-Office Business Processes Which Directly

question 48

True/False

Operational CRM systems support the front-office business processes which directly interact with customers.

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Definitions:

Rehabilitation

Involves curing disabilities to the extent possible through medical and technological intervention; trying to improve the lives of people with disabilities by means of care, training, and education; and integrating people with disabilities into society.

Productive Members

Individuals who contribute positively to society through their work, community service, or by fulfilling societal roles that support economic and social development.

Punishment

A consequence imposed on an individual for a perceived or actual wrongdoing, intended to serve as a deterrent to unacceptable behavior.

Deterrence

A strategy intended to discourage someone from taking an action due to the belief that the negative consequences will outweigh the benefits.