Which of the Follow Statements Is False About Customer Interaction

question 125

Multiple Choice

Which of the follow statements is false about customer interaction centers (CIC) ?

• A) A call center is an example of a CIC.
• B) A Help Desk is an example of a CIC.
• C) In outboard telesales the sales person contacts the customer.
• D) In inboard telesales the customer calls the CIC.
• E) Live chat provides an advantage over telephone conversations.

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Definitions:

Interpretation

The act of explaining the meaning of something or presenting one's understanding of a text, concept, or situation.

Facial Feedback

The hypothesis that facial movement can influence emotional experience, such as smiling leading to a happier mood.

Emotional Processing

The method by which individuals understand and make sense of their emotional experiences, integrating feelings into thought processes.

Brain Messages

Refer to the signals transmitted by neurons throughout the brain and nervous system, enabling thought, movement, and sensory processing.