_____ Are Simple Tools for Answering Repetitive Customer Questions

question 73

Multiple Choice

_____ are simple tools for answering repetitive customer questions.

• A) Personalized Web pages
• B) Customized products and services
• C) Frequently asked questions
• D) E-mail systems
• E) Automated response systems

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Definitions:

Load Tendering

The process by which a shipper offers a shipment to a carrier, typically using electronic methods, to transport goods from one place to another.

Status Tracking

The monitoring and recording of the progress or current state of a project, order, or task.

Routing Guides

Documents or tools provided by shippers to carriers and logistics providers outlining instructions and preferences for the shipment of goods, including carrier selection and freight bill payment.

FOB Terms

Contractual terms in international trade that define the point at which responsibility and ownership for goods pass from seller to buyer, "Free on Board" specifies.