_____ Are Simple Tools for Answering Repetitive Customer Questions

question 73

Multiple Choice

_____ are simple tools for answering repetitive customer questions.

• A) Personalized Web pages
• B) Customized products and services
• C) Frequently asked questions
• D) E-mail systems
• E) Automated response systems

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Definitions:

Paul Ekman

A psychologist who is best known for his work on the facial expressions of emotion and their relation to our feelings.

Perception of Risk

An individual's assessment and understanding of the potential dangers or threats associated with a particular action or situation.

Emotion Influence

The impact emotions have on cognitive processes and behaviors, including decision-making, creativity, and interpersonal relationships.

Need for Achievement

The motivation to reach a significantly challenging goal, overcome obstacles, and exert a high standard of success in one's endeavors.