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Michael Porter concludes that the overall impact of the Internet is to increase competition, which generally diminishes a firm's profitability.
Quality Benchmarks
Standards or points of reference against which products, services, and processes are measured to gauge their level of excellence.
Strict Conformity
The rigorous adherence to established rules, norms, or standards within a group or society.
Total Quality Management
Managing with an organization-wide commitment to continuous improvement, product quality, and customer needs.
Quality Issues
Concerns related to the standards of products or services, indicating defects or limitations in meeting specified criteria.
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