Today, Software Comprises a Larger Percentage of the Cost of Modern

question 18

Multiple Choice

Today, software comprises a larger percentage of the cost of modern computer systems than it did in the early 1950s. Which of the following reasons account(s) for this development?

• A) Hardware costs have decreased.
• B) Hardware performance has increased.
• C) Software has become increasingly complex.
• D) Building software applications remains slow, complex, and error-prone.
• E) All of the above

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Definitions:

Service-Quality Dimension

Key aspects or criteria used to evaluate the quality of service provided, including tangibles, reliability, responsiveness, assurance, and empathy.

Professionalism

The conduct, behavior, and attitude expected of an individual in a work or business environment.

Quality

The degree to which a set of inherent characteristics fulfills requirements or expectations.

Philip Crosby

An influential figure in the quality management field known for his work on improving organizational quality.