CRM Means That a Company Should Interact with Its Customers

question 52

True/False

CRM means that a company should interact with its customers as a group.

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Definitions:

Unconditional Positive Regard

A term in psychology that refers to offering acceptance and support to someone without imposing conditions or judgment.

Rapport

A positive relationship marked by mutual understanding and emotional affinity between individuals.

Genuineness

The quality of being authentic, sincere, and honest in one's interactions and behavior.

Intellectualize

To intellectualize is to approach or analyze a situation or emotion in an overly rational manner, often as a defense mechanism to avoid confronting the underlying emotional aspects.