Which of the Follow Statements Is False About Customer Interaction

question 125

Multiple Choice

Which of the follow statements is false about customer interaction centers (CIC) ?

• A) A call center is an example of a CIC.
• B) A Help Desk is an example of a CIC.
• C) In outboard telesales the sales person contacts the customer.
• D) In inboard telesales the customer calls the CIC.
• E) Live chat provides an advantage over telephone conversations.

Identify the influence of attractiveness on brain reward systems and how it affects person perception.

Recognize the role of attributional biases in interpreting other's behaviors and circumstances.

Understand the effects of stereotypes, prejudice, and out-group homogeneity on social perception and interaction.

Comprehend the components and influences on person perception including situational, dispositional, and personal characteristics.

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Definitions:

Triad

A group or set of three related people or things, often used in the context of relationships and social dynamics.

Sentiment Relation

The connection or association between emotions and attitudes towards a particular object, event, or situation, affecting perception and decisions.

Unit Relation

The connection or association between different units or elements within a system or structure.

Balance Theory

A psychological theory suggesting that individuals strive for internal consistency among their beliefs, attitudes, and perceptions, especially in the context of interpersonal relationships.