Which of the Follow Statements Is False About Customer Interaction

question 125

Multiple Choice

Which of the follow statements is false about customer interaction centers (CIC) ?

• A) A call center is an example of a CIC.
• B) A Help Desk is an example of a CIC.
• C) In outboard telesales the sales person contacts the customer.
• D) In inboard telesales the customer calls the CIC.
• E) Live chat provides an advantage over telephone conversations.

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Definitions:

Pre-tax Salvage Value

The estimated value of an asset at the end of its useful life before taxes are taken into account.

Variable Costs

Expenses that change in direct proportion to the amount of goods or services produced, including costs for labor and materials.

Net Cash Inflow

The difference between a company's cash inflows and outflows over a specific period, indicating net cash earned.

Net Cash Outflow

The result when the cash outgoings (expenses, payments) of a business exceed the incoming cash flow over a specific period of time.