Which of the Follow Statements Is False About Customer Interaction

question 125

Multiple Choice

Which of the follow statements is false about customer interaction centers (CIC) ?

• A) A call center is an example of a CIC.
• B) A Help Desk is an example of a CIC.
• C) In outboard telesales the sales person contacts the customer.
• D) In inboard telesales the customer calls the CIC.
• E) Live chat provides an advantage over telephone conversations.

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Definitions:

Easements

Rights granted to use the property of another for a specific purpose, such as right of way.

Fixtures

Items that are originally personal property but become real property when attached in a permanent manner to land or a building.

Lost Property

Property that is found where it appears to have been left unintentionally, such as items lost by their rightful owner.

Mislaid Property

Items that the owner has intentionally placed somewhere but then forgotten, differentiating from lost or abandoned property.