Refer to IT's About Business 11

question 84

Short Answer

Refer to IT's About Business 11.2: Which of the following is true about the CRM system described in the case:
A. It reduces the time customers spend on the phone
B. It cuts labor related costs
C. It helps predict frequent customer needs
D. It increases the security of the hotel
E. It reduces customer fallout.
Answer. C

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