Which of the Following Is True About the Impact of Social

question 74

Multiple Choice

Which of the following is true about the impact of social computing on customer service?

• A) It's harder for customers to be heard by a company.
• B) Businesses can take their time responding to social media posts.
• C) Customers themselves can be used to reduce problems.
• D) Businesses will only get negative comments on social media posts.

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Definitions:

Graduating

The process of completing a course of study at a school, college, or university, culminating in the achievement of a diploma or degree.

Employment Discrimination

Unfair or unequal treatment of employees based on race, gender, religion, nationality, physical or mental disability, or age.

Personal Prejudices

Preconceived opinions that are not based on reason or actual experience.

Economic Theory

A set of principles and frameworks to understand how economies operate and how economic agents interact.