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eBay is a good example of business-to-consumer electronic commerce.
Active Listening
The practice of fully concentrating on the speaker, understanding their message, responding thoughtfully, and remembering the information.
Full Attention
The state of focusing all cognitive resources on a specific task or interaction without distractions.
Apologizing
The act of expressing regret or sorrow for having done something wrong or harmful, often with an intention to reconcile and amend the situation.
Forgiveness
The process of letting go of resentment, anger, or claims against another person for perceived offenses or mistakes.
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