Evaluating the Benefits of IT Projects Is More Complex Than

question 17

Multiple Choice

Evaluating the benefits of IT projects is more complex than evaluating their costs for which of the following reasons?

• A) benefits are harder to quantify
• B) benefits are often intangible
• C) IT can be used for several different purposes
• D) probability of obtaining a return from an IT investment is based on the probability of implementation success
• E) all of the above

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Definitions:

Consumer

An individual who purchases goods or services for personal use rather than for manufacture or resale.

Implementation

The process of putting a decision or plan into effect; execution.

Insufficient Return

A return on an investment or project that is not high enough to cover the costs or meet the expectations of the stakeholders.

Cap-And-Trade

Cap-and-trade is an environmental policy tool designed to reduce pollution by setting a limit (cap) on emissions and allowing businesses to buy, sell, or trade permits for emissions under this cap.