When Customers Physically Enter a Store, It Is an Example

question 19

True/False

When customers physically enter a store, it is an example of a customer touch point.

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Definitions:

Sociogram

A visual representation or diagram that illustrates the social links and relationships within a group.

Typology

A classification system that organizes concepts, objects, or phenomena into distinct types or categories based on common characteristics.

Nomination

The act of officially suggesting someone for a job, position, or award.

Hawthorne Effect

The alteration of behavior by subjects of a study due to their awareness of being observed.