Examlex
The Web and point-of-sale terminals are examples of customer-touching CRM applications.
Standard Deviation
A numerical indicator that calculates the degree of spread or variability among a series of data points.
Mean
A statistical measure defined as the sum of all values in a data set divided by the number of values, representing the average.
Median
The middle value in a sorted list of numbers, effectively dividing the dataset into two equal halves.
IQR
Stands for Interquartile Range, a measure of variability in statistics that describes the middle 50% of values when ordered from least to greatest.
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