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The Basic Idea Behind CRM Is to Treat All Customers

question 11

True/False

The basic idea behind CRM is to treat all customers in exactly the same way and give them the same great service.


Definitions:

Inherent Quality

A characteristic or attribute that is a natural, essential part of something or someone.

Deviance

Behaviors or actions that violate societal norms or expectations, often leading to social sanction or stigma.

Social Stigma

The disapproval of, or discrimination against, individuals or groups based on perceivable social characteristics that serve to distinguish them from other members of society.

Atypicality

The characteristic of being unusual or not conforming to standard norms.

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