Listening to Out-Group Members Requires Leaders to Do Everything Except

question 19

Multiple Choice

Listening to out-group members requires leaders to do everything except:

• A) Trying to be open-minded
• B) Paying attention to what people say
• C) Accepting that intolerance may occur and not much can be done about it
• D) Allowing all members to express their viewpoints
• E) None of the above

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Definitions:

Shared Leadership

A dynamic, interactive influence process through which individuals in teams lead one another.

Influence Process

The methods or techniques used to affect the behavior or attitudes of individuals or groups.

Social Exchange

Means that people build human relationships and trust through exchanges of favors based on reciprocity.

Firm Reliance

A strong dependency or trust in something or someone, often in the context of business or personal relations.