When a Patient Asks Why He Must Be Transferred to a Subacute

question 2

Multiple Choice

When a patient asks why he must be transferred to a subacute unit from the hospital,the nurse replies that:

• A) reimbursement guidelines limit adults' stays in an acute setting.
• B) the physician can oversee care more closely in a subacute setting.
• C) financial restrictions of insurance limit time spent in an acute care setting.
• D) cost and services at the acute care setting are the same.

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Definitions:

Service Quality

The perception of the degree to which a service meets or exceeds customer expectations.

Body Language

Non-verbal communication through gestures, expressions, and bodily movements.

Sales Process

A series of steps taken by a company or sales representative to engage potential buyers and effectively convert them into customers.

Buyer's Readiness

The stages a potential customer goes through before deciding to purchase a product, including awareness, interest, desire, and action.