_____ Are Simple Tools for Answering Repetitive Customer Questions

question 73

Multiple Choice

_____ are simple tools for answering repetitive customer questions.

• A) Personalized Web pages
• B) Customized products and services
• C) Frequently asked questions
• D) E-mail systems
• E) Automated response systems

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Definitions:

Production Process

The sequence of operations or activities involved in the manufacturing or creation of goods and services.

Employee Privacy

The rights of employees to have their personal information, activities, and communications kept confidential from unnecessary or unauthorized workplace surveillance or disclosure.

Three Square Market

A company known for microchipping its employees as a part of an advanced payment and identification system.

Microchip Implantation

The process of embedding a small semiconductor device or microchip under the skin, often for identification, tracking, or medical purposes.