Which of the Following Is an Example of an Analytical

question 166

Multiple Choice

Which of the following is an example of an analytical CRM system?

• A)Campaign management
• B)Data mining
• C)Loyalty program
• D)Personalized web page

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Definitions:

Formal Mentoring Systems

Structured programs within organizations where experienced individuals provide guidance and support to less experienced employees.

Predictability

The capability of being accurately predicted or forecasted in advance.

Diversity Outcomes

The positive impacts and benefits that arise from promoting and achieving diversity within an organization, contributing to its overall success and inclusiveness.

Canadian Human Rights Act

Federal legislation in Canada that prohibits discrimination on various grounds such as race, age, sexual orientation, religion, gender, disability, and national or ethnic origin.