______ CRM Provides Business Intelligence by Analyzing Customer Behavior and Perceptions

question 101

Short Answer

______ CRM provides business intelligence by analyzing customer behavior and perceptions.

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Definitions:

Rank Correlation Coefficient

A statistic that measures the degree of association between two ranked variables, assessing the strength and direction of their relationship.

Population Spearman Correlation

A measure of the strength and direction of the monotonic relationship between paired data in a population using ranked values.

Sample Statistic

A numerical measure that describes an aspect of a sample taken from a population, such as the mean or variance.

Friedman Test

A statistical test that doesn't rely on parameter assumptions to identify variations in treatments over several trials.