Knowledge Workers

question 41

Multiple Choice

Knowledge workers

• A) handle day-to-day operations within an organization.
• B) make tactical decisions.
• C) advise middle managers
• D) make routine decisions.
• E) are generalists

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Definitions:

Service Delivery Application

Software or systems designed to facilitate and improve the delivery of services to customers or end-users.

Databases

Organized collections of data or information that can be easily accessed, managed, and updated.

Self-Service Systems

Digital or online platforms that allow individuals to perform tasks or services independently, often used in HR for benefits administration and employee inquiries.

Web-Based HR

Human resources activities and functions that are facilitated through the use of internet technologies, allowing for more efficient and accessible HR services.