________ Are/is a Customer-Touching CRM Application

question 30

Multiple Choice

________ are/is a customer-touching CRM application.

• A) CMAs
• B) CIC
• C) FAQs
• D) SFA

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Definitions:

Wagner Act

A foundational piece of U.S. labor legislation passed in 1935 that protects the rights of workers to organize into unions, engage in collective bargaining, and take collective action such as strikes.

Collective Bargaining

The process in which working people, through their unions, negotiate contracts with their employers to determine their terms of employment.

Taft-Hartley Act

A 1947 U.S. federal law that restricts the activities and power of labor unions.

Secret-Ballot Elections

A voting method in which voters' choices are confidential to ensure free and fair selection, often used in union representation elections.