Businesses Must Respond to Customers More Quickly and Appropriately Than

question 84

True/False

Businesses must respond to customers more quickly and appropriately than they did prior to social computing.

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Definitions:

Cooperation

The action or process of working together to the same end, often referring to individuals or groups collectively achieving a goal.

Work Performance

The assessment of how effectively an individual accomplishes their job duties and tasks.

Corrective Action

Measures taken to identify, eliminate, and prevent the recurrence of a problem within a process or system.

Management Function

The roles and activities that managers perform to plan, organize, lead, and control to achieve organizational objectives.