Describe the Five Value-Added Attributes of Mobile Computing Using Examples

question 10

Essay

Describe the five value-added attributes of mobile computing using examples from your smartphone use. How has mobile commerce changed your life? If it has not changed your life, why don't you engage in mobile commerce?

Identify practices for going above and beyond in customer service.

Develop skills to handle and deliver bad news to customers effectively.

Recognize the significance of competition and other external factors in enhancing customer service quality.

Employ strategies to make customers feel valued and important.

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Definitions:

Selective Attention

The cognitive process of focusing on a specific aspect of information while ignoring other perceivable information.

Divided Attention

Refers to the ability to process two or more responses or react to two or more different demands simultaneously.

Classmates

Individuals who are in the same class or course in a school or educational setting.

Class Inclusion

A cognitive development concept, referring to the ability to understand that an object can belong to more than one category at the same time.