When You Map Out How Your Business Currently Processes Customer

question 21

Multiple Choice

When you map out how your business currently processes customer orders to figure out how to reduce delivery time, this is part of the _________ phase of BPI.

• A) analysis
• B) control
• C) define
• D) improve
• E) measure

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Definitions:

Rational Human Beings

Individuals who are capable of thinking logically and making decisions based on reason rather than emotions.

Conscious Perception

Conscious perception is the awareness of one's environment and internal states and processes, including thoughts and feelings, in the present moment.

Experience

The knowledge or skill acquired through involvement in or exposure to events, situations, or activities over time.

Scripts

Cognitive structures that contain knowledge about the sequence of events and behaviors that are appropriate in specific situations.