The Statement "Give Online Customers with Similar Interests a Feeling

question 44

Multiple Choice

The statement "Give online customers with similar interests a feeling of belonging to a unique group of like-minded individuals" reflects the _______________ success factor for retailing on the Web.

• A) performance and service efficiency
• B) community relationships
• C) personalization
• D) look and feel

---

Definitions:

Expended Effort

The amount of energy, time, or resources utilized to achieve a result or complete a task.

Self-serving Bias

The common tendency to attribute our successes to internal factors while attributing failures to external ones.

Attribution Style

A concept in psychology that refers to how individuals explain the causes of behavior and events, often categorized into internal (dispositional) or external (situational) attributions.

Fundamental Attribution Error

A cognitive bias that involves overestimating the effect of personality and underestimating the influence of situational factors when explaining others' actions.