Which of the Following Applications Focuses on Acquiring and Retaining

question 10

Multiple Choice

Which of the following applications focuses on acquiring and retaining profitable customers via marketing, sales, and service processes?

• A) Customer relationship management
• B) Enterprise resource planning
• C) Knowledge management
• D) Supply chain management

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Definitions:

Antibacterial Soap

Soap that contains chemical agents designed to kill bacteria and other pathogens, aiming to reduce or prevent infection.

Virus

A microscopic infectious agent that replicates only inside the living cells of an organism, leading to various diseases.

Outward Sign

A visible indication or expression of an internal state or condition.

Sterile Gloves

Gloves that have been treated to eliminate all forms of microbial life and are used to prevent contamination in medical procedures.