When Customers Become Dependent on Mutually Beneficial Inter-Enterprise Information Systems

question 19

Multiple Choice

When customers become dependent on mutually beneficial inter-enterprise information systems, they become reluctant to switch to a company's competitors because they would incur all following costs except:

• A) Time
• B) Money
• C) Innovation
• D) Effort

---

Definitions:

Undue Influence

A legal term denoting a situation where an individual is able to influence another's decisions due to the relationship between the two, often negating the latter's free will.

Contractual Relationship

A legally binding connection between two or more parties outlined by a contract, involving mutual obligations.

Fraudulent Misrepresentation

A false statement that is knowingly made to induce a party to enter into a contract, leading to harm or loss.

Innocent Misrepresentation

A false statement made by one party to another without knowledge of its falsity, leading to an erroneous contract without intentional deception.