In What Way Is Vicarious Learning Like Operant Conditioning

question 277

Multiple Choice

In what way is vicarious learning like operant conditioning?

• A) They both emphasize the importance of the consequences of a behaviour.
• B) They both are types of classical conditioning.
• C) They both depend on modelling.
• D) They both use shaping as a way to learn a new behaviour.

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Definitions:

Perishability

A characteristic of a service.

Service Quality Dimensions

Aspects used to evaluate the quality of service, including reliability, responsiveness, empathy, assurance, and tangibles.

Service Gap

The difference between customer expectations for service quality and the actual service delivered. This gap can influence customer satisfaction and business success.

Zone of Tolerance

refers to the range within which customers are willing to accept variations in service delivery and still be satisfied.