Sometimes When We Call a Customer Service Centre,we Are Put

question 119

Multiple Choice

Sometimes when we call a customer service centre,we are put on hold; we do NOT know how long it will be before our holding behaviour is reinforced by the response of an associate,and it doesn't matter what we do in the meantime.Holding is reinforced on a ___ schedule.

• A) fixed-ratio
• B) fixed-interval
• C) variable-ratio
• D) variable-interval

---

Definitions:

Emotional Meaning

The significance or value attributed to a particular emotion, influenced by personal experiences, cultural background, and situational context.

Residential Communities

Groupings of living accommodations within a specific area where individuals and families reside and interact, often sharing common services or amenities.

Financial Structure

The mix of a firm's liabilities and equity that is used to finance its assets, reflecting the company's financial health and strategy.

Aging in Place

The ability to live in one's own home and community safely, independently, and comfortably, regardless of age, income, or ability level.