An Automobile Dealer Checks on the Quality of the Service

question 5

Multiple Choice

An automobile dealer checks on the quality of the service department by keeping a log of customer complaints and incidents of repeat service.Regular samples of 25 customers are taken,and based on these data the process proportion of customer complaints and incidences of repeat service is estimated to be = 0.072.What would be the value of the center line for a p chart of future samples of size 25?

• A)0.003
• B)0.052
• C)0.072
• D)0.155

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Definitions:

Internet-Based Technologies

Digital tools and platforms that operate over the internet, supporting various activities such as communication, data storage, and content sharing.

Specific Consumer

A person or group with distinct purchasing habits or product requirements in a market sector.

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