An Automobile Dealer Checks on the Quality of the Service

question 72

Multiple Choice

An automobile dealer checks on the quality of the service department by keeping a log of customer complaints and incidents of repeat service.Regular samples of 25 customers are taken,and based on these data the process proportion of customer complaints and incidences of repeat service is estimated to be = 0.072.What would be the value of the upper control limit for a p chart of future samples of size 25?

• A)0.080
• B)0.124
• C)0.155
• D)0.277

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Definitions:

Human Resource Controls

Procedures and practices implemented in an organization to manage human resources efficiently, ensure compliance with regulations, and protect the assets of the company.

Indelible Ink

A type of ink that is permanent and cannot be removed or washed away, often used for marking important documents or election processes.

Documentation Procedures

The methods and processes used by a business to record, maintain, and manage its financial and operational information.

Segregation Of Duties

A risk management strategy where critical tasks are divided among different people to prevent fraud and errors.