An Automobile Dealer Checks on the Quality of the Service

question 5

Multiple Choice

An automobile dealer checks on the quality of the service department by keeping a log of customer complaints and incidents of repeat service.Regular samples of 25 customers are taken,and based on these data the process proportion of customer complaints and incidences of repeat service is estimated to be = 0.072.What would be the value of the center line for a p chart of future samples of size 25?

• A)0.003
• B)0.052
• C)0.072
• D)0.155

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Definitions:

Merging Company

A company involved in a merger, where two or more companies combine to form a new entity or one is absorbed into another.

Hostile Takeovers

A strategy where a company or investor attempts to gain control of another company without the consent of the target company's management.

Management

The process of planning, organizing, leading, and controlling resources to achieve specific goals within an organization.

Target Corporation

A large retail company headquartered in the United States, known for offering a wide range of consumer goods, from clothing to home furnishings.