An Automobile Dealer Checks on the Quality of the Service

question 72

Multiple Choice

An automobile dealer checks on the quality of the service department by keeping a log of customer complaints and incidents of repeat service.Regular samples of 25 customers are taken,and based on these data the process proportion of customer complaints and incidences of repeat service is estimated to be = 0.072.What would be the value of the upper control limit for a p chart of future samples of size 25?

• A)0.080
• B)0.124
• C)0.155
• D)0.277

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