Examlex
Discuss how people make attributions to explain their own behaviour and the behaviour of others.
Service Recovery
This refers to the actions and strategies a company employs after a service failure to correct the problem and restore customer satisfaction.
Irate Customer
A customer who is extremely angry or frustrated with a service or product, often requiring special attention or strategies to resolve their issues.
Procedural Fairness
The fairness of the processes that lead to outcomes, ensuring that decisions are made consistently and transparently.
Customer Service
The support and assistance provided by a company to those who buy or use its products or services.
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