The Only Car Dealership in a Community Stocks Cars from Two

question 26

Short Answer

The only car dealership in a community stocks cars from two manufacturers, Fret and Cessy. The following transition matrix shows the probabilities of a customer purchasing each brand of car in the next year given that he or she purchased that car in the current year. $$\begin{array} { l c c c } \text { From } / & \text { To } & \text { Fret } & \text { Cessy } \\\hline \text { Fret } & & .7 & .3 \\\text { Cessy } & & .4 & .6 \\\hline\end{array}$$
Given that a customer purchased the brand Fret in the present year (year 1), determine the probability that a customer will purchase Cessy in year 3.

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Definitions:

Market Niche

A focused, targetable portion of a market defined by unique preferences or needs that distinguish it from the market at large.

Service Quality

The degree to which a service meets the customer's expectations and needs, often assessed through dimensions like reliability, responsiveness, assurance, empathy, and tangibles.

Four Seasons Hotels

An international luxury hospitality company known for its high-quality standards, exemplary service, and luxury accommodations in destinations around the world.

Human Capital

Represents the collective skills, knowledge, or other intangible assets of individuals that can be used to create economic value for the individuals, their employers, or society.