As Customers Move Through a Processing Center Line They First

question 51

Short Answer

As customers move through a processing center line they first wait in the reception room, then they fill in some personal information on a tablet PC once one becomes available. Finally, they head to another waiting area before submitting a sample. This queuing system is ________.

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Definitions:

Aggression

A range of behaviors that can result in both physical and psychological harm to oneself, others, or objects in the environment.

Displaced Aggression

Redirecting aggressive feelings or actions towards a substitute target instead of the original source of frustration.

Frustrated

The feeling of being upset or annoyed, often because of inability to change or achieve something.

Contractor

A contractor is an individual or company that undertakes a contract to provide materials or labor to perform a service or do a job.