A Manager Is Trying to Improve a Single-Server Queueing System

question 29

Multiple Choice

A manager is trying to improve a single-server queueing system through automation. The average service time is 20 minutes per customer, exponentially distributed, and the arrival rate is 16 customers per 8-hour day (Poisson arrivals) . The automated system will have a constant service time of 16 minutes. The effect of this change will

• A) decrease utilization.
• B) increase waiting time.
• C) decrease waiting time.
• D) have no effect since the service time is unchanged.

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Definitions:

Golgi Bodies

Organelles found in most eukaryotic cells that modulate the transport and packaging of proteins and lipids within the cell.

Nucleus

A membrane-bound organelle within a eukaryotic cell that contains most of the cell's genetic material.

Cytosol

The liquid found inside cells, excluding organelles and other structures, in which cellular components are suspended.

Expressed Genetic Traits

Observable characteristics or phenotypes of an organism that result from the interaction of its genetic makeup with the environment.