Note: This Question Requires the Use of the Queueing Simulator

question 59

Multiple Choice

Note: This question requires the use of the Queueing Simulator spreadsheet in Excel. Use the queueing simulator to simulate a queueing system with 3 servers, uniform interarrival times between 20 and 50 seconds and exponential service times with an average of 75 seconds. Use a simulation run length of 10,000 arrivals. If you observe the system at a random time, what is the probability that there will be 4 or more customers waiting in line?

• A) 0.2
• B) 0.4
• C) 0.6
• D) 0.8
• E) 0.9

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Definitions:

Quality Improvement

The ongoing effort to improve products, services, or processes in terms of efficiency, effectiveness, and flexibility.

Outsourcing Contract

A formal agreement between a company and a third-party provider to perform services or produce goods that are typically performed in-house.

Human Resources Outsourcing (HRO)

The practice of contracting out HR functions to external providers, allowing organizations to focus on core activities.

Outsourcing

Outsourcing is the business practice of hiring external parties to perform services or create goods that were traditionally performed in-house by the company's own employees and staff.