Over the Course of an Eight Hour Day, a Business

question 47

Multiple Choice

Over the course of an eight hour day, a business normally has about 200 customers arrive. Assuming that the customers arrive at about the same rate over the entire day, what is the interarrival time?

• A) 1.2 minutes
• B) 2.0 minutes
• C) 2.4 minutes
• D) 3.0 minutes
• E) 3.6 minutes

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Definitions:

Performance Management

The systematic process of improving organizational performance by developing the performance of individuals and teams.

Proprietary Knowledge

Information that is owned by an individual or company, considered valuable and kept confidential to maintain competitive advantage.

Organization's Culture

The set of shared values, beliefs, and practices that influences how work is done within an organization.

Service Risks

Potential challenges or uncertainties faced by service providers that could affect service delivery, quality, or customer satisfaction.