Note: This Question Requires the Use of the Queueing Simulator

question 2

Multiple Choice

Note: This question requires the use of the Queueing Simulator spreadsheet in Excel. Use the queueing simulator to simulate a queueing system with 2 servers, exponential interarrival times with a mean of 20 seconds and constant service times of 35 seconds. Use a simulation run length of 10,000 arrivals. What is the point estimate for the average number of customers in the system?

• A) 2 customers
• B) 4 customers
• C) 8 customers
• D) 9 customers
• E) 10 customers

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Definitions:

Property Deviance

Workplace behavior that harms the organization's assets or possessions, such as theft or sabotage.

Job Satisfaction

The level of contentment or happiness an individual feels towards their job, affected by aspects such as work environment, salary, and job duties.

Spillover

A situation where an occurrence in one context or area affects another context or area, such as work stress impacting home life.

Organizational Loyalty

The degree of commitment or fidelity an employee feels towards their organization, often reflected in their willingness to remain with the company and contribute to its success.