During the Early Morning Hours, Customers Arrive at a Branch

question 53

Multiple Choice

During the early morning hours, customers arrive at a branch post office at the average rate of 45 per hour (exponential interarrival times) , while clerks can handle transactions on an average of 4 minutes each (exponential) .
What is the minimum number of clerks needed to keep the average time in the system under 5 minutes?

• A) 2
• B) 3
• C) 4
• D) 5
• E) 6

---

Definitions:

Standardization

The process of implementing and developing technical standards to ensure consistency and safety in the performance of goods and services.

Change And Acquisition Phase

This term refers to a period in processes or projects where significant adjustments or acquisitions occur, marking transitions and adoption of new practices or assets.

Person-Organization Fit

The compatibility between an individual's values, beliefs, and personality and the culture of an organization.

Socializing Techniques

Strategies and methods used to integrate individuals into groups, organizations, or society, helping them adapt to norms, values, and expected behaviors.