Customers Arrive at a Suburban Ticket Outlet at the Rate

question 61

Multiple Choice

Customers arrive at a suburban ticket outlet at the rate of 14 per hour on Monday mornings (exponential interarrival times) . Selling the tickets and providing general information takes an average of 3 minutes per customer, and varies exponentially. There is 1 ticket agent on duty on Mondays.
How many minutes does the average customer spend in the system?

• A) 7.
• B) 8.
• C) 9.
• D) 10.
• E) 11.

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Definitions:

Evolutionary Theory

A scientific theory explaining the process by which species undergo genetic changes over generations, leading to diversity of life.

Evolutionary Perspective

A theoretical approach that explains psychological traits as adaptations that have evolved to solve recurrent problems in human ancestral environments.

Triangular Theory

A theory, often related to love, that proposes three components (intimacy, passion, and commitment) are necessary for complete love.

Social Exchange Theory

A theory which maintains that people provide help to someone else when the benefits of helping and the costs of not helping outweigh the potential costs of helping and the benefits of not helping.