A Small Popular Restaurant at an Interstate Truck Stop Provides

question 30

Multiple Choice

A small popular restaurant at an interstate truck stop provides priority service to truckers. The restaurant has ten tables where customers may be seated. The service time averages 40 minutes once a party is seated. The customer arrival rate is 12 parties per hour, with the parties being equally divided between truckers and non-truckers.
What is the approximate average time in minutes that non-truckers wait to be seated?

• A) 2.7
• B) 4.5
• C) 8.4
• D) 13.6
• E) 15.8

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Definitions:

Situational Attribution

Refers to the process of attributing a person's behavior to external factors, such as the situation or environment they are in.

Cognitive Dissonance

The uneasy feeling that arises in someone when they possess multiple conflicting beliefs, ideas, or values simultaneously.

Foot-In-The-Door

A psychological technique that involves getting a person to agree to a large request by first setting them up by agreeing to a modest request.

Fundamental Attribution Error

The tendency to overestimate personality or dispositional factors and underestimate situational influences when explaining the behavior of others.